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20
Change of Personal and Examination Information:
You may change your personal information (name,
address, etc) either online or on paper.
To change or add examination information to your
application you must write to CAO.
Personal or examination changes submitted in paper form
will be acknowledged in the form of a Statement of
Application Record. If you have not received your
amended Statement of Application Record by July 7th,
or within 7 days of posting the amendment to CAO
after July 7th, you must contact CAO immediately.
If you change personal information online, and have
supplied an email address, an acknowledgement will be
sent to that email address. Please check that your change
has been updated by using the ‘My Application’ facility.
Contacting CAO:
Most questions can be answered by consulting the CAO
Handbook and the other material that is sent to applicants
during the year. We try to save applicants the trouble of
having to contact CAO by providing as much information
in advance as the majority of applicants would need.
Applicants need have no fear that a written or online
enquiry will take too long. No applicant will lose a place if
they have followed the few simple procedures.
If an applicant believes that her specific question is not
answered in the CAO documentation, she should contact
CAO as follows:
Online:
You are encouraged to make enquiries online by using
the ‘Contact Us’ facility on the website www.cao.ie.
Online enquiries are dealt with on a daily basis, without
delay. If you do not receive a reply within two working
days, please re-submit your query using the ‘Contact Us’
facility on the CAO website www.cao.ie.
Telephone:
Normally, applicants will have no difficulty in contacting
CAO by telephone. However, at certain times of the year
the telephone lines can be very busy (especially
approaching Closing Dates or when offers of places are
issued in August / September).
In such cases, you should
contact us online or by post.
Post:
Enquiries in writing are dealt with on a daily basis, without
delay. If you do not receive a reply within five working
days, please re-submit your query immediately.
Fax:
It may not be possible to fax CAO at the critical period in
August / September.
At that time, the fax is reserved for
urgent contact between CAO and the HEIs, in dealing with
the resolution of applicants’ difficulties.
Statement of Application Record, Changing Application Information, Contacting CAO